Worldwide: Profiles of Mobile Banking Users

Based on responses to the 2017 survey, mobile banking has yet to become a panacea for access to financial lending and saving resources for developing countries, suggesting cultural, regulatory, and commercial obstacles must be examined more closely. Following are two regional cases with very different results, the first is a story of near indifference to mobile banking, the second one of a regionalization of this modern resource.

  • In Latin America, the percentage of respondents who in 2017 reporting having a mobile banking account varied from zero to maximums of 2.4 percent in Argentina and 28.9 percent in Paraguay. 
  • Africa showed a much sharper dispersion of results, while also reporting nine of the top 10 shares of respondents with mobile accounts. Even more interesting, the top three were all East African countries: Kenya (72.9%), Uganda (50.6%), Zimbabwe (48.6). Ethiopia, Morocco, and Myanmar were among the African countries with the lowest reported rates of mobile banking accounts, ranging from 0.3-0.75 percent.
  • Use the visualizations below to examine the education, gender, and income differences among mobile account users.

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See also: Access to Accounts with Financial Institutions

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